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People who make Hawaii work: Scott Ingwers

Pacific Business News
By PBN Staff
Scott Ingwers has been hired as the managing director of the Trump International Hotel & Tower Waikiki Beach Walk.

He will be responsible for all aspects of the luxury hotel, expected to open later this year. He is currently preparing to open the hotel and is assembling an executive committee.

He most recently was the hotel manager at The Fairmont Kea Lani on Maui.

Ingwers, 43, was born in Leonia, N.J. and was raised in Rochester, N.Y. He graduated from the Rochester Institute of Technology with a bachelor’s degree in hotel and resort management.

What brought you to Hawaii? I transferred with Hyatt Hotels from Hyatt Regency Lake Tahoe to Hyatt Regency Maui.

What community service/activities are you involved in: I am a long time supporter of Women Helping Women and am an active participant in youth sports and Scouting. My focus is on my family, with two young children who command and deserve all of my free time and attention. I am currently concentrating on the opening of the hotel as my community service commitment for this year.

Why I took this job: The opportunity to open and develop such a defining property as the Trump International Hotel Waikiki in such a storied marketplace in Hawaii is a dream come true. It is my hope that the opening of Trump Waikiki will act as a catalyst for renewed energy and attention to this wonderful destination.

Like most about the job: I’m supported by a committed and dynamic team that operates the Trump Hotel Collection in New York, Chicago and Las Vegas.

Like least about the job: Too early to tell, hopefully it’s too trivial to matter.

Immediate priority: Building a core team of professionals, who are motivated and entrepreneurial, and who possess the inherent attributes that I consider critical to the success of this project.

Long-term challenge: To contribute to the Oahu economy by enhancing the ability of this destination to attract a larger percentage of luxury travelers, who will appreciate the brand new luxury accommodations that we offer in the wonderfully revitalized Waikiki Beach Walk neighborhood.

Strategy to overcome challenge: Our collective goal is to distinguish Trump Waikiki, its associates and its services as the market leader in Waikiki.

Biggest challenges in my industry: The cyclical nature of tourism and the ever-increasing development of new luxury destinations worldwide will continue to challenge the hotels in Hawaii to improve and stay competitive.

Essential business philosophy: I value the importance of creating a culture of trust and appreciation, treating people as family with clearly defined expectations, and insisting on the very best from everyone in the organization. It is important to align with positive, optimistic and success-oriented individuals who possess the attributes that will benefit not only the company but those associates that rely on the company’s success.

Best way to keep a competitive edge: Simply want what you don’t have, then create and follow a plan using the talents of your team to achieve that goal.

Best business decision: Moving to Hawaii in 1991.

Worst business decision: It’s looming out there somewhere, and I’m in no hurry to shake hands with it.

Biggest risk taken in my career: Moving to Lake Tahoe right after college without a job and being hired on as a management trainee. I figured I could ski and live on mac-n-cheese for three months without a job. I was very fortunate.

Smartest move in my business career: I’m anticipating that it’s the move to operate Trump International Hotel & Tower Waikiki Beach Walk.

What I value in my employees: I place tremendous value on heartfelt dedication and commitment to the art of graciously taking care of people.

Most important lesson learned: Difficult decisions are better made than left to languish.

Most overrated secret to success: My guidance counselor told me to buy a Porsche and people would take me seriously. I bought a Jeep and things have turned out fine so far. What matters is how you treat people.

Most overlooked secret to success: Humor

Issue that keeps me up at night: What kind of a world my children will inherit.

I’m inspired by: Persons who face tremendous adversity, that are able to make substantial changes in their lives and who possess the resolve to see things through.

One rule I live by: Always be sure to put yourself in the other person’s shoes. Balance and perspective is everything.

Most important mentor: There have been many, and however grateful I am for all of their guidance and support, the Man upstairs certainly occupies the top spot.

When I was little, I wanted to be: A superhero, one without a cape but with super strength.

Favorite way to spend free time: Any time spent with my family.

Book by my bedside: It’s by Donald Trump.

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